🎁 Frequently Asked Questions

Getting Started

How long does it take to receive my portraits?
Credits load instantly after purchase. Portrait generation usually takes 10 to 30 seconds depending on your settings.
Do I need to upload multiple photos?
No. One well-lit, front-facing photo is enough. A clear image with your full face visible produces the most accurate results.
What size and format are the portraits?
All portraits are generated in a 3:4 vertical aspect ratio (portrait orientation), perfect for printing, framing, or sharing on social media. Downloads are high-resolution PNG files suitable for printing up to 8x10 inches.
Can I download all my portraits at once?
Yes! After generating multiple portraits, click the "📦 Download All Portraits (ZIP)" button to download all your images in one convenient ZIP file. You can also download portraits individually by clicking the download button under each image.

Photo Guidelines

What kind of photo gives the best results?
Use a clear photo with good lighting and your full face visible. Avoid sunglasses, heavy makeup filters, or shadows that hide facial features. Full-body photos work well for scenes that rely on outfits or standing poses.
Can I upload photos with multiple people?
TwinifyApp works best with 1-2 people in the photo. Photos with 3 or more people may produce inconsistent results, as the AI may struggle to maintain accurate identities for everyone. For the best experience, upload photos with just yourself or one other person.
Can I use photos of children?
Yes. You may upload photos of children as long as you are the parent or legal guardian and have permission to use their image. Children's photos are processed securely, and you can delete them at any time. Clear lighting and a visible face create the best results.
Can I use photos of other people?
Yes. You can upload photos of friends, family, or anyone you have permission to upload.
Can I create portraits of my pets?
Yes! TwinifyApp supports dog and cat portraits. Select "Dog" or "Cat" from the "Who is in the photo?" dropdown menu before generating. Upload a clear photo of your pet sitting or standing naturally. The AI will preserve your pet's fur color, breed characteristics, and features while placing them in beautiful holiday scenes.
Should I avoid certain types of photos?
Yes. Avoid photos with:
  • Heavy filters (smoothing, makeup filters, AR filters, Snapchat effects)
  • Sunglasses or hats covering the face
  • Dark lighting or heavy shadows
  • Blurry or low-resolution images
  • Groups of 3 or more people

Features

What is the "Add Santa" option?
You can choose to include a classic Santa Claus in your portraits. Santa will appear beside you in the scene, creating a traditional holiday photo experience. Choose from "No Santa," "Classic White Santa," or "Classic Black Santa" before generating your portraits.
Will the portraits always look exactly like me?
TwinifyApp uses advanced identity-matching AI to recreate your features across all holiday scenes. However, AI is creative and sometimes unpredictable. Some portraits may look slightly different than what was expected. This is normal for all generative AI systems, and you can generate a new portrait using your credits.

Credits & Pricing

How do credits work?
TwinifyApp uses a simple credit system that lets you create holiday portraits at your own pace. Credits load instantly after purchase and are automatically added to your account. One credit generates one portrait. Each credit gives you one unique holiday portrait based on your selected scene.
What is the 24-Hour Pass?
The 24-Hour Pass gives you unlimited portrait generation for 24 hours starting from your purchase time. This is perfect if you want to experiment with many different scenes, generate portraits for multiple people, or create variations until you find your favorites. Your pass timer starts immediately upon purchase.
Can I buy more credits later?
Yes. You can purchase additional credit packs at any time to generate more portraits. Your credits never expire, so you can use them anytime throughout the holiday season or save them for later.

Safety & Privacy

Is TwinifyApp safe for children's portraits?
Yes. TwinifyApp is designed to be family-friendly and appropriate for children's holiday photos. The app does not generate adult or inappropriate content. Using clear lighting, a visible face, and minimal filters helps the AI match a child's identity realistically across every scene.
Are my photos private?
Yes. Your photos are processed securely and are not shared with third parties. You can delete your photos at any time. TwinifyApp takes your privacy seriously and follows industry-standard security practices.
Can I use my portraits for social media or printing?
Yes. You may use your portraits for holiday cards, gifts, profile photos, prints, marketing, or any personal project. The high-resolution PNG files are suitable for both digital sharing and professional printing.

Troubleshooting

What happens if the AI makes a mistake?
AI sometimes creates unexpected results. If a portrait looks unusual or does not match your expectations, you can generate another one using your credits. Most users generate multiple images and pick their favorites.
Troubleshooting Guide
Most users generate several portraits and choose their favorites. If you receive a portrait that doesn't look like what you expected, here are a few tips:

Check your uploaded photo. A clear, front-facing picture with your full face visible always gives the most accurate results.

Avoid heavy filters. Photos with smoothing, makeup filters, AR filters, or Snapchat effects often cause inconsistent outputs.

Try another scene. Some scenes are more detailed than others. If one scene looks unusual, switch to a different holiday setting.

Try a new photo. If your original photo has shadows, sunglasses, or hair covering your face, upload a new one and try again.

For group photos: If you uploaded a photo with 3+ people and results are inconsistent, try uploading a photo with just 1-2 people instead.

For pet portraits: Make sure your pet is sitting or standing naturally in the original photo. Avoid photos where your pet is lying down or in unusual positions.

Remember that AI is creative. Not every AI portrait will be perfect. It is completely normal for some images to look slightly different or stylized. You can generate another portrait using your credits.